Posted by Larry Hoover on June 22, 2008, at 14:48:12
In reply to I need technical support, posted by Deneb on June 21, 2008, at 19:19:13
Simplest stuff first. Reboot them. There are internal software files loaded at startup that can be messed up by electrical storms and such like....and I know you had some storms recently. Just turn 'em off, turn 'em on, and wait for all the flashing lights to settle down.
If that doesn't work, isolate the modem and test it first. You'll need to connect a computer to the modem for this test, via an Ethernet (10/100) cable. It looks like a honking big phone cable, with a similar plug on each end. The modem should connect with one, so you just need to find the appropriate plug on the 'puter.
If that doesn't work, leave it connected, and call Rogers customer service. Their technicians are trained to go through a step-by-step process to isolate the fault. While you're on the line with them, get them to help you troubleshoot the router set-up, too. They should do that, without any hassle.
The idea that your dad had the router box open is not comforting. There's absolutely no reason for a home user to go in there. I suspect that's where the problem is, but by following this sequence of testing, you will know soon enough.
Best,
Lar
poster:Larry Hoover
thread:835849
URL: http://www.dr-bob.org/babble/social/20080601/msgs/835943.html