Posted by Toph on October 12, 2004, at 1:30:48
In reply to I'm confused » Atticus, posted by Dinah on October 11, 2004, at 21:47:22
I studied Newwife's original post and Bob's subsequent PBC. Insofar as she mentioned her displeasure with posters who repeatedly complained about other posters' messages and later spoke of banning practices, I agree now that Bob's question does not appear to be a non-sequitor. As a matter of fact, if it is not a non-sequitor this PBC becomes all the more troubling to me now.
Bob frequently has to look beyond the literal words in a message to the poster's intent all the time in applying civility standards. Everytime I read Bob's question, "You just offer that, or you force them to leave?" I'm left with the same feeling about his intent. Try as a might, I cannot believe that he is truely interested in the literal specifics of how Jess handles her disgruntled clients, rather I sense a rhetorical statement to her that, "You don't really force them to leave, so you can't really expect me to ban people who are chronic complainers, can you?"
Finally, given how divisive this incident has become, perhaps it would be helpful for Bob to specifically clarify to all here whether he has a mere curiosity about hotel management or if he intended, as many suspect, to criticize Jess for her suggestion. -Toph
poster:Toph
thread:400980
URL: http://www.dr-bob.org/babble/admin/20040927/msgs/401969.html